30 September, 2002

Whinge Whinge Whinge

.Mac outage; reliability issues persist. (Be sure to read the comments after the article.)

Wow. Apparently, Apple is some great big boogey-man, trying to harm thousands of innocent netizens, in ways not even Microsoft can imagine. All because some of Apple's .mac services were unavailable Saturday night.

The two biggest complaints: 1) users were being denied their god-given right to 24/7 e-mail access and 2) users were unable to keep in touch with clients of their small businesses.

You'll have to forgive me for not feeling any sympathy for these people. According to the .Mac terms and conditions for signing up:

While Apple makes reasonable efforts to ensure that .Mac is available at all times, Apple does not guarantee, represent or warrant that .Mac services will be uninterrupted or error-free, and Apple does not guarantee that users will be able to access or use all the .Mac features at all times.

and...

.Mac has been designed primarily for personal use. .Mac is not intended to be used to host e-commerce businesses for marketing, promotions and sales (including, without limitation, software distribution) over the Internet.

And to boil it down even further: 1) we do not guarantee 24/7 reliability and 2) don't use .Mac for your business needs. What can be so hard to understand about that? Try actually reading your service agreement when you sign up for something.

The problem lies in the people who are already out for blood, talking about lawsuits against Apple for the heinous and criminal act of not having e-mail available at the drop of a hat.

Awww, what's wrong? Expecting an e-mail from that hot chick in accounting that you've been drooling over for the last three months? Is the message from Publisher's Clearinghouse confirming your $10 million prize just languishing on Apple's servers? Is some client's order for 10,000 widgets not going to be fulfilled because you can't sync with .Mac?

Guess what, Dorothy? We don't care. You might care. There might be a couple of hundred people who do care. But we don't. By we, I mean the 99.5% of users who either have something better to do while waiting for the servers to come back to life, or who don't rely on the internet for gratification.

Hell, when the servers went down Saturday night, I was hanging out at a friends' house. That, or watching some TV at my place. I sure as hell wasn't fretting over not being able to check my bloody mac.com e-mail!

To be a bit more blunt: If a server is down, find something else to do, fuckwad. There are literally millions of other computers on the internet that you can interface with. Perhaps one of them will keep you entertained for a little while. Or better yet, Sparky, why don't you try going the fuck outside! Or read a book. Or talk to a real, live human being. Pet your cat and/or dog. Shit, why don't you just go to sleep? The human body needs sleep. And hey, maybe you'll dream about the hot chick from accounting...because that sure-as-hell is the closest you'll ever get to her.

3 comments:

  1. As someone who works for a company that provides various "Service Level Agreements" and "Service Level Guarantees" (don't ask the difference), I can say quite clearly that they are a royal pain in the ass. A company says "100% uptime", but they know they can't acheive it, so they just engineer for the best, and take a financial hit when necessary.Honestly, the prices Apple is charging aren't "too bad", if they continue to add additional services. If you just want email/webhosting, go somewhere else. There are plenty of companies that can do it just as well. Backup and iSync are two things you won't get elsewhere. Whether they turn out to be worth my $49.95, we'll see.

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  2. *laugh* I remember a time when certain computers had a huge impact on your life ;-)Of course you didn't whine about them quite that much when they weren't around.

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  3. Yeah. I might have actually studied or eaten a meal when I couldn't get to ISCA. :-)

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