I hate getting e-mail like this:
I haven't heard back from xxxxx xxxxxxx on this. I was just going to ask her about it again, when I realized that the title is no longer in the fancier font. Did something happen to it? Could you maybe try something like the look of the most recent Performance & Accountability Report - fancy font & marble background? http://www.usdoj.gov/ag/annualreports/ar2002/index.html
Ugh. Why why WHY?! "Fancy font & marble background"? What the fuck? It's a goddamned federal report. Do you see a fancy fucking font and background in the printed version? No! Then why the hell should the web version have this? What makes it so special that it must look particularly ugly?