help desk to me: we've opened a ticket for such-and-such problem
me to help desk: that problem is not our group. please re-assign to the windows group.
help desk to me: we don't have access to that anymore, you'll have to do it
me to help desk: you just did this same thing for us earlier this morning. WTF?!
i have so much hate for our help desk.
hate hate hate hate. hate.